Club Mondo is Mondo Kaos’ free loyalty programme. Membership is personal and linked to the email address and customer account you use at Mondo Kaos. Points cannot be sold, transferred or moved between accounts. Separate customer accounts or email addresses cannot be merged. Please use the same email address whenever you shop.

As a general rule, you earn approximately 7.5 Club Mondo Points for every €1 you spend on eligible purchases.

Points are added once the order has been processed and fulfilled. You can also earn points through selected activities, including creating a profile, writing product reviews, adding photos or videos, subscribing to our newsletter, registering your birthday, following us on social media, inviting friends and participating in special promotions.

Current activities and point amounts are shown on the Club Mondo page or in your profile. Mondo Kaos may change the available ways to earn points.

You receive points for an honest review regardless of the rating you give. Additional points may be awarded for adding a photo or video. Points may be rejected or reversed in cases of spam, fake or duplicate reviews, or misuse.

To receive birthday points, you must register your correct date of birth in your profile. Birthday points can generally only be awarded once per year.

Your friend will receive 10% off their first purchase as a new customer when they use your personal referral link.

The discount can be used once and cannot be combined with other discount codes unless otherwise stated. Self-referrals, duplicate accounts and attempts to circumvent the rules are not permitted.

You will receive 1,000 points once the referral requirements have been met.

The current points value is 100 Club Mondo Points = approximately €0.67 in discount. Club Mondo Points have no cash value and cannot be paid out or transferred to a bank account or payment card.

In your Club Mondo profile, under “Redeem Mondo Points”, you can use the slider to choose the discount amount you want to redeem. The available amount depends on your current points balance.

Once you have selected an amount and confirmed the redemption, the corresponding number of Club Mondo Points will be deducted from your balance and the discount code will be created. Any remaining points will stay in your profile.

Each discount code can be used once and must be entered in the discount code field at checkout on mondokaos.com. The terms and any restrictions applying to the discount code will be shown when you redeem your points.

As a general rule, Club Mondo discount codes cannot be combined with other product or order discounts. They may be combined with a shipping discount code if the specific setup allows it.

Certain products may be excluded. If so, this will be stated on the product page or in the details of the specific reward. Any special promotional terms will be stated as part of the relevant promotion.

Club Mondo discount codes can be used in our physical store under the same terms as online.

If you have downloaded your digital Club Mondo card, you can simply scan your QR code at the till. We will then help you redeem your points for a discount on your purchase.

If a purchase that earned you Club Mondo Points is subsequently returned or refunded, the points earned from that purchase will be deducted from your Club Mondo balance.

If you used a Club Mondo discount code on the purchase you are returning

At present, redeemed Club Mondo Points or a Club Mondo discount code used on a purchase are not automatically returned to your Club Mondo account when you return an order.

However, we can help you with this manually.

Email us at shop@mondokaos.dk with your order number, and we will help return the relevant Club Mondo Points to your account.

This also applies if you used Club Mondo Points on a purchase in our physical store.

Club Mondo Points are valid for 365 days from the date they are earned and will then expire automatically.

If your points are about to expire, you may receive a reminder from Mondo Kaos before the expiry date. The current validity period is shown in your Club Mondo account.

Expired points cannot be reactivated or paid out.

Mondo Kaos may change point values, rewards, ways of earning points, membership benefits and other Club Mondo terms and conditions.

Where relevant, members will be informed of significant changes.

Mondo Kaos may also choose to modify, pause or discontinue Club Mondo. In the event of a significant change, members will be given reasonable information about how their existing points will be handled.

Mondo Kaos reserves the right to reverse points, cancel rewards or close a Club Mondo membership in cases of fraud, manipulation, misuse or other conduct that conflicts with the purpose or terms of the programme.

Mondo Kaos processes information relating to customer accounts, purchases, point balances and activities in accordance with the applicable privacy policy.

If you have any questions about Club Mondo, your points or rewards, you are always welcome to contact us at shop@mondokaos.dk.