Returns & Exchanges

We want you to be happy and satisfied with your purchase from Mondo Kaos. If this is not the case, we offer a 14-day return policy from the day you receive the item or it is delivered to the parcel shop.

If an item doesn't fit, simply return it by following these steps:

1. Print og udfyld vores fortrydelsesformular:

 (DOWNLOAD HER!)

-so that we clearly know what you want (payment return, exchange, etc.). In case you are unable to print, you can fill in the information on a note. 

If an item does not fit and you want a different size, we recommend that you place a new order. When you place the order, simply note that it is an exchange in the comment field, and then we will credit you for the shipping, so that we send the new item to you free of charge.

2. pack the items neatly and send them back to: 

Mondo Kaos

Frederiksborggade 31

1360 Copenhagen K.

Denmark.

Pssst... You are of course also welcome to come by the store and drop off the goods.

Når vi modtager din returvare, tilbagebetaler vi pengene til den konto, der blev benyttet, da ordren blev lagt. Forvent at der går op til 3 hverdage fra modtagelse af varerne. Du modtager en email når vi har krediteret dig for det returnerede, og normalt tager det ca 24 timer fra vi krediterer dig til at du ser pengene tilbage på din konto, men der kan gå lidt længere alt efter hvilken bank du har. Ved ombytning modregner vi og udbetaler en eventuel difference.

We will credit you the payment as soon as we receive the item back so that the payment is quickly back in your account.

*Items purchased in the physical store can be exchanged for another item or a voucher within 14 days. 

As a customer, you are responsible for returns. We are a small shop, and therefore do not have the opportunity to pay for the return, and hope for your understanding of this.

The returned goods are your responsibility as a customer until we have received them in the store. We encourage you to use either GLS or PostNord with tracking when returning. 

Please note that the returned item must be sent directly to the store! We do not have the resources to collect parcels from various parcel shops, and thus they are returned to the sender, and we do not manage to receive them before the 14-day return period. 

Uncollected parcels from parcel shops: It is your responsibility to pick up the parcel delivered to the selected parcel shop within the 7 calendar days it is there before it is sent back to us. If it is not picked up and returned to us, the following will be deducted:

39 kr. for shipments in DK with GLS

49 kr. for forsendelser til Sverige & Tyskland med Gls

-before the payment for the order is credited. 

If we need to reship it, we will unfortunately have to charge you for re-shipping.

Naturally, you have a 2-year warranty on your Mondo Kaos products.

Any defects or deficiencies in your delivery must be claimed within a reasonable time after they have been discovered. It is your duty to state and, upon request, show the nature of the error or defect. In addition, you must be able to present a receipt/invoice.

If an item is broken, we will exchange it for an equivalent new item.

If we assess that the fault/damage is due to the garment being purchased too small, the complaint will not apply. This could be, for example, if seams or zippers have broken due to incorrect size selection.

We do not guarantee buttons, embroidery, fringe, sequins or other embellishments.